Privacy Policy

1. Introduction

This Privacy Policy describes how jet88 ("we", "us", "our", "the Company") collects, uses, discloses, stores, and protects the personal information of users ("you", "your", "User", "Player") who access or use our online gaming platform at https://jet88.cam (the "Website", "Platform", "Services"). We are committed to safeguarding your privacy and handling your data with the highest standards of security and transparency in accordance with international data protection principles and applicable Indonesian regulations.

By registering an account on jet88, accessing the Website, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, and use of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of jet88 services and refrain from creating an account or providing any personal information.

This Privacy Policy applies to all Users regardless of location, device, or access method. It covers personal information collected directly from you during registration, through your use of the Platform, from third-party payment processors, and through automated tracking technologies such as cookies. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together form the complete legal framework governing your relationship with jet88.

2. Information We Collect

jet88 collects various types of personal information to operate the Platform, process transactions, verify your identity, prevent fraud, and deliver personalized gaming services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account on jet88, you voluntarily provide personal information including:

• Identity Information: Full legal name as it appears on your national identity card (KTP), date of birth, gender, nationality, and government-issued identification number (NIK).
• Contact Information: Residential address (street, city, postal code, province), email address, mobile phone number registered in Indonesia, and preferred communication language (Indonesian or English).
• Account Credentials: Username, password (stored in encrypted hash format), and security questions or two-factor authentication settings.
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay account identifiers) for deposits and withdrawals. We do not store full credit/debit card numbers, CVV codes, or card PINs.
• Verification Documents (KYC): Scanned or photographed copies of your Indonesian national ID (KTP), proof of address documents (utility bills, bank statements), selfie photographs holding your ID for identity confirmation, and any additional documents requested for enhanced due diligence.

2.2 Information Collected Automatically

When you access or use jet88, we automatically collect certain technical and behavioral information through cookies, server logs, and analytics tools:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), and hardware model.
• Connection Information: IP address, internet service provider (ISP), connection type (WiFi, mobile data), approximate geographic location (city and country level based on IP), time zone, and language settings.
• Usage Data: Pages viewed, features accessed, time spent on each page, clickstream data (sequence of pages visited), search queries entered on the Platform, games played, bet amounts and outcomes, deposit and withdrawal history, login/logout timestamps, and session duration.
• Marketing and Communication Data: Email open rates, link clicks in promotional emails, SMS delivery status, customer support interactions (chat transcripts, email correspondence, phone call recordings for quality assurance), and survey responses.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data, payment method verification status, anti-fraud risk scores, and chargeback notifications from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and other payment partners.
• Identity Verification Services: Document authenticity checks, biometric verification results, watchlist screening (PEP, sanctions lists), and fraud risk assessments from third-party KYC providers.
• Game Providers: Game session data, RTP (Return to Player) statistics, bonus usage, and game-specific metrics from Pragmatic Play, Microgaming, Evolution Gaming, NetEnt, and other software partners.
• Affiliate Partners: Referral source tracking codes and affiliate IDs if you accessed jet88 through a marketing partner link.

3. How We Use Your Information

jet88 processes your personal information for the following legitimate business purposes:

3.1 Service Delivery and Account Management

• Create, maintain, and manage your jet88 account
• Process deposits, withdrawals, and payment transactions
• Verify your identity and age (21+ requirement) through KYC procedures
• Provide access to casino games, sports betting markets, togel (lottery), sabung ayam (cockfighting streams), and other gaming products
• Track bets, wagers, wins, and losses for accurate account balance management
• Process bonus claims and track wagering requirement progress
• Manage VIP tier status and deliver loyalty program benefits

3.2 Security, Fraud Prevention, and Compliance

• Detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and multiple account creation
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Monitor for responsible gaming indicators and enforce self-exclusion, deposit limits, and time-out settings
• Investigate suspected violations of our Terms & Conditions
• Respond to legal requests from law enforcement, regulatory authorities, or court orders
• Maintain audit trails and transaction logs for regulatory compliance purposes

3.3 Customer Support and Communication

• Respond to your inquiries, complaints, and support requests via live chat, email, WhatsApp, or phone
• Send transactional notifications (deposit confirmations, withdrawal approvals, account verification status updates)
• Deliver important account security alerts (password changes, login from new device, suspicious activity warnings)
• Notify you of changes to our Terms, Privacy Policy, or platform features

3.4 Marketing and Personalization (With Your Consent)

• Send promotional emails about new games, bonuses, tournaments, and special offers
• Deliver personalized game recommendations based on your playing history
• Show targeted advertisements on the Platform and through third-party ad networks
• Conduct customer satisfaction surveys and request feedback

Marketing Opt-Out: You can unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in any marketing email or updating your preferences in your Account settings. Transactional and security-related messages cannot be opted out as they are essential to service delivery.

3.5 Platform Improvement and Analytics

• Analyze user behavior to improve website navigation, game selection, and user interface design
• Conduct A/B testing of new features and promotional offers
• Monitor platform performance, uptime, and load times
• Generate aggregated statistics and reports (no personally identifiable information included) for business intelligence purposes

4. Data Sharing and Disclosure

jet88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality and data protection agreements:

4.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and other payment gateway providers receive transaction details necessary to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Microgaming, Evolution Gaming, NetEnt, Ezugi, Spribe, PG Soft, and other software suppliers receive anonymized gameplay data for game session management and RTP calculations.
• KYC Verification Services: Third-party identity verification providers receive your documents and biometric data solely to confirm your identity and age.
• Cloud Hosting Providers: Secure data centers hosting jet88 servers and databases receive encrypted personal information for storage and backup purposes.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software providers process your support inquiries and interaction history.

4.2 Legal and Regulatory Obligations

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms & Conditions or investigate potential violations
• Protect the rights, property, or safety of jet88, our Users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues
• Respond to claims that content on the Platform violates third-party rights

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business assets. You will be notified via email and prominent notice on the Website of any such change in ownership or control of your personal data, and you will have the opportunity to delete your account if you do not consent to the transfer.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or business development purposes. This includes statistics such as "percentage of Users from Jakarta who play togel" or "average session length for live casino players" without any personally identifiable information attached.

5. Data Security

jet88 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (minimum 256-bit encryption). Sensitive data at rest (passwords, financial information) is encrypted using AES-256 encryption algorithms.
• Secure Servers: Personal information is stored on secured servers located in certified data centers with physical access controls, 24/7 monitoring, fire suppression systems, and redundant power supplies.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Employees and contractors must use unique credentials, multi-factor authentication, and VPN connections to access internal systems. All access is logged and audited.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and security audits by independent third-party firms to identify and address potential weaknesses.
• Firewalls and Intrusion Detection: Network-level firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor and block malicious traffic.
• Employee Training: All jet88 staff undergo mandatory data protection and security awareness training, including phishing prevention, password management, and incident response procedures.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

jet88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

Data Category	Retention Period	Reason
Account Information	Duration of account activity + 5 years after closure	Regulatory compliance, fraud prevention, dispute resolution
Transaction Records	7 years from transaction date	Anti-money laundering regulations, tax reporting, audits
KYC Documents	5 years after account closure	Identity verification compliance, legal requirements
Gameplay History	Duration of account activity + 2 years	Dispute resolution, game integrity audits, bonus verification
Marketing Communications	Until you opt out or close your account	Ongoing marketing consent, promotional eligibility
Support Interactions	3 years from last interaction	Quality assurance, training, dispute resolution

After the applicable retention period expires, personal information is securely deleted or anonymized beyond recovery. You may request earlier deletion of certain data by contacting our support team, subject to our legal and contractual obligations.

7. Your Privacy Rights

As a jet88 User, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. This includes account details, transaction history, gameplay records, KYC documents, and communication logs. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request correction. You can update most information directly through your Account settings. For changes requiring verification (name, date of birth), contact our support team with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes collected, when you withdraw consent, or when you object to processing. However, we may retain certain information when legally required (e.g., transaction records for anti-money laundering compliance) or when necessary for legal claims or dispute resolution.

7.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in specific situations, such as while we investigate a complaint or verify the accuracy of data you have challenged. During restriction, we will store your information but not actively process it for other purposes.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format (e.g., CSV, JSON) and transmit it to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by clicking "Unsubscribe" in emails or updating your Account preferences. You may also object to processing based on legitimate interests by contacting us with your reasons; we will cease processing unless we have compelling legitimate grounds that override your interests.

7.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications, cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We may ask for additional information to verify your identity before processing requests involving access, deletion, or modification of personal data. We aim to respond to all requests within 30 days.

8. Cookies and Tracking Technologies

jet88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits. Types of cookies we use:

• Essential Cookies: Required for basic platform functionality such as login authentication, session management, and security features. These cannot be disabled without affecting service availability.
• Performance Cookies: Collect anonymous information about how you use the Website, including pages visited, time spent, and errors encountered. This data helps us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences such as language selection, currency display, and layout settings to provide a personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by third-party advertising networks.

Cookie Management: You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may limit platform functionality (e.g., inability to stay logged in, loss of personalized settings). For more information on managing cookies, visit your browser's help section.

9. Changes to This Privacy Policy

jet88 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the Website homepage
• Sending an email to your registered email address
• Displaying an in-platform notification upon your next login

The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised. Continued use of jet88 services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how jet88 handles your personal information, please contact us:

• Email: [email protected]
• Website: https://jet88.cam
• Live Chat: Available 24/7 through your Account dashboard
• WhatsApp: Contact details available through our support page

Our customer support team is available 24 hours a day, 7 days a week in both Indonesian and English. We aim to respond to all privacy-related inquiries within 48 hours and resolve issues within 10 business days.